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FREQUENTLY ASKED QUESTIONS...
Q: Do you offer a warranty to your auto glass customers?
A: Yes. TruVision provides a comprehensive warranty for windshield repair, windshield replacement, auto glass repair, and auto glass replacement. We understand that our success relies on customer satifaction. This is why we focus on quality of workmanship and excellent customer service. If you have any questions or concerns related to our service, call us immediately and we will ensure your qustions are addressed and resolved.
Q: Do I need to submit an insurance claim for my rock chip repair or replacement?
A: This is entirely your choice. However, with comprehensive coverage, many insurance companies will waive your deductible if you choose rock chip repair over buying a new windshield. We work with all insurance companies and help our customers through the process, making it convenient and hassle-free for you.
Q: Does TruVision bill my insurance company?
A: Yes. TruVision will handle all the insurance paperwork making any auto glass claim a hassle-free experience
Q: How much will my windshield replacement cost?
A: The cost of a windshield replacement depends on the windshield's features, and on your vehicle's year, make, and model.
Q: When can a windshield replacement be completed?
A: If we are notified of your auto glass needs in the morning, we can usually get you
scheduled in the same day. Otherwise, the replacement can be done the very next business day, or any other time that is convenient for you.
Q: After a windshield replacement, how long do I need to wait before I can drive my car?
A: The time it takes for you to safely drive your car is determined by several criteria; the type of adhesive used, the temperature, and current humidity. Therefore, every situation will require a different length of time before you can drive your car away safely. After every replacement, our installers will notify you of the Safe Drive Away Time which is determined by the factors mentioned above.
Q: Can a windshield be installed in bad weather?
A:In some cases yes. Your assigned certified installer will determine if the weather is too bad to install your glass. Severe weather conditions can have a negative affect on the installation of your windshield. We apologize for the inconvenience before-hand if this happens to you, but safety is our #1 concern.
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